Technical Support in Hong Kong Business IT Support Service for SMEs

1. Hardware Support:

– Computer crash / freeze: Fast diagnosis and repair
– PC running slow: Health checks and upgrade advice (Insufficient memory, aging hardware)
– Hardware crash: Fix disk issues, free up space, recover lost/ unstored data
– Printers Setup and troubleshooting: connectivity, drivers, queues stuck, offline

2. Software Support:

– App/ system failures: Diagnose and fix crashes, startup issues, post‑update errors
– Installation & upgrades: Deploy and update software with full compatibility checks

3. Network Support:

– Server / website instability: Fix dropouts, high latency, failed transactions, access issues
– Network connectivity: Resolve frequent disconnects, slow speeds, bad switch/ router configs
– Wi‑Fi / VPN: Plan Wi-Fi hotspots/ APs, reduce dead zones, tune channels/ signal, optimize roaming, set up site‑to‑site and remote‑user VPN

4. Data Loss & Recovery:

– Backup & restore: Local + cloud backups with 24/7 scheduled automation; rapid recovery on loss
– Malware/ransomware: Remove threats, restore files, harden defenses

5. Cybersecurity Support:

– Hacker Intrusion response: Urgent breach handling; layered defense (firewall, EDR, encryption)
– Phishing / fraud: Filter phishing emails and fake sites to cut leakage risk
– Vulnerability management: Regular scans and patching to block unauthorized access
– Staff training: Security awareness to reduce phishing and data‑loss incidents

6. System Upgrades & IT Consulting:

– Automation & integration: Streamline workflows and systems to boost efficiency
– IT consulting: Industry‑aligned, tailored roadmaps for security upgrades and business automation to maximize ROI

7. Remote Support:

– Remote desktop: Setup and fixes for stable WFH/on‑the‑go access
– Hybrid work: Secure file access, role‑based permissions, MFA, device compliance (corp/ BYOD), consistent encryption and policies

8. On‑Site Support:

– Emergency call‑outs: Rapid on‑site response to minimize downtime
– Installations & maintenance: Deploy, upgrade, test, tune equipment with advisory

9. IT Infrastructure Optimization:

– Planning & deployment: Servers, storage, virtualization, network gear
– Monitoring & maintenance: 24/7 proactive monitoring, regular cleanup/updates, capacity and performance tuning to prevent outages and improve stability

As fast as 15 minutes. We trigger an expedited workflow based on severity.

Windows/ Mac, Microsoft 365, Google Workspace, Microsoft Azure, Servers, VMware, Cloud Backup, and Enterprise Firewall solutions

– Remote diagnosis first: Immediate triage and troubleshooting upon request

– On‑site if needed: We schedule a visit right away

– Arrival time: As soon as possible during business hours (expedited for emergencies)

– Also available: Regular on‑site inspection and maintenance

We have broad experience across healthcare, finance, retail, education, and government. We tailor solutions for SMEs and large enterprises.

– Certified engineers

– Proactive monitoring, regular updates, and backup drills to reduce incidents

– SLAs for response/repair; emergency fixes can be completed in as little as 15 minutes (subject to complexity and priority)

– First‑time fix rate > 90% to minimize repeat tickets and downtime

We schedule updates/ maintenance during off‑peak hours. For major repairs, we will first communicate the schedule and rollback plan (e.g.: When a problem occurs, we will quickly “restore the system to its original usable state”).

– Per‑support plan: Pay per service request

– Monthly plan: Flat monthly fee with unlimited on‑site, remote, phone, and email support

– Custom plan: Tailored scope and pricing to your business needs

Sure. Free initial assessment and quotation;

New customers may get the first month free (subject to current promotions)

Service fees are separate from hardware/ software. We can advise and procure on your behalf.

Monthly or annual terms, depending on the plan.

– Deploy an enterprise firewall

– Enable proactive detection and defense (EDR/ XDR/ SIEM)

– Enforce MFA

– Automate patching and regular vulnerability scans

– Schedule automatic cloud backups with versioning

– Provide employee anti‑phishing training

If hardware failure caused data loss, can you restore it?

– Assessment first: We diagnose, provide a recoverable file list and estimated success rate, then agree on the best recovery approach

– Future protection: Set up automated local + cloud backups with version retention to reduce future loss risk

Outsourcing technology support is a cost‑effective, efficient, and reliable way to strengthen your IT capabilities so you can focus on growth and innovation.

1. Cost savings
– No need for a full‑time IT team; reduce HR overhead
– Pay only for what you need; avoid unnecessary spend

2. Expert support
– Access a seasoned team that resolves complex issues fast
– Get up‑to‑date guidance to keep systems optimized

3. Faster response
– Immediate handling of urgent incidents to cut downtime
– 24/7 support to keep systems available

4. Focus on core business
– Let experts handle IT, while your team drives the business

5. Access to latest technology
– End‑to‑end solutions: security, backups, upgrades
– Stay ahead with best practices for digital transformation to increase competitive capabilities

6. Stronger cybersecurity
– Deploy firewalls, encryption, and vulnerability scanning
– Train staff to reduce human‑error risks

7. Flexible services
– Right‑sized plans for short projects or long‑term support
– Scale with your business for maximum ROI at minimal IT cost